manchester ccg complaints

These cookies will be stored in your browser only with your consent. If you are not redirected in 5 seconds, please click here. CCG blog; We’re here to help. A tram running in Manchester city centre. Complaints team NHS Blackpool CCG Blackpool Stadium Seasiders Way Blackpool FY1 6JX Phone: 01253 951200 Email: Get in touch. This includes the care and treatment you receive in hospital, maternity services, community and mental health services. This category only includes cookies that ensures basic functionalities and security features of the website. Stockport CCG 07393798116 STOCCG.contactus@nhs.net The Complaints Manager Stockport CCG 4th Floor, Stopford House Stockport, SK1 3XE Manchester CCG 0161 953 8388 nhscomplaints@manchester.gov.uk Manchester City Council, PO Box 532, Town Hall, Manchester, M60 2LA Val Bayliss-Brideaux Head of Engagement Trafford CCG 0161 873 9500 Making a complaint to Central London CCG. Camden office Complaints about GPs, dentists, pharmacists or opticians. NHS South Manchester CCG. Materials are in 11 translated languages - scan the QR code on the image or go to http://bit.ly/3bJh6P1 Research opportunities; News. Having an integrated health and adult social care service will provide a one stop shop for advice, feedback and support for the residents of Manchester. We have also been closely following Government Guidance to make sure we look after the health and wellbeing of everyone who works here. Official information from NHS about NHS Manchester CCG including contact details, directions, opening hours and service/treatment details Commissioning involves deciding what services are needed for diverse local populations, and ensuring that they are provided. Necessary cookies are absolutely essential for the website to function properly. Freephone: 0800 032 2424 Textphone: 01772 227005 Please wait to be contacted: Your GP practice will let you know when it is your turn to have the vaccine. Our healthier Manchester; Building better services. Manchester history is made as Barry Williams is the first person to receive the COVID-19 vaccine Pharmacies open across Manchester this Christmas and New Year North and east Manchester – First 1000 Days of a Child’s Life Fund Manchester CCG Apr 2016 - Present 4 years 9 months. The Dudley CCG Complaints Procedure reflects the six principles of remedy as outlined in The Parliamentary and Health Service Ombudsman report, October 2007. At Manchester Health and Care Commissioning, it’s our job to shape the best possible health and care services for our communities and make sure you are supported to stay healthy. NHS Liverpool Clinical Commissioning Group The Department 2 Renshaw Street Liverpool L1 2SA Tel: 0151 296 7000 E-mail salccg.involve@nhs.net. Salford CCG. You can do this by contacting our complaints manager: Telephone: 020 3350 4567 Commissioning involves deciding what services are needed for diverse local populations, and ensuring that they are provided. CCG are a high quality, clinical NHS health group responsible for commissioning health services for the people of North Manchester. The Manchester Feedback and Complaints Service will listen to your concerns and suggestions and will treat all information confidentially. A complaint is an expression of dissatisfaction or concern about a CCG staff member, about a service which is commissioned by NHS Doncaster CCG or about an action, omission or decision of the CCG that requires a response. Health Advice & Support . You … We also use third-party cookies that help us analyze and understand how you use this website. Manchester feedback and complaints service As a patient, relative, carer or a member of the public, you may have questions about the services we provide and purchase and may need someone to turn to for on-the-spot help and advice. Complaints about GP’s, dentists, pharmacists or opticians. Complaints about GPs, dentists, pharmacists or opticians. This is where the Manchester Feedback and Complaints Service can help. Salford Civic Centre, Chorley Road, Swinton, Salford M27 5AW. You can complain to a member of staff at the NHS service you went to, such as a GP surgery or hospital. Contact Us. Independent Complaints Advocacy (ICA) for Manchester residents only. Telephone 0161 779 8800. Manchester Health and Care Commissioning is a single commissioner for health and social care, comprising a partnership between Manchester Clinical Commissioning Group and Manchester City Council. Official information from NHS about NHS Central Manchester CCG including contact details, directions, opening hours and service/treatment details If you would like to make a complaint, send positive feedback, or speak to someone for further advice please contact the CCG's PALS and Complaints Team. If you remain unhappy with the GP practice, dental practice, pharmacy or opticians, you can make a complaint to NHS England. Please call NHS Somerset Clinical Commissioning Group headquarters on 01935 384000 and ask to be put through to the Complaints Team. By clicking “Accept”, you consent to the use of cookies. Telephone: 0161 213 1750 Email: communicationsmanchester@nhs.net Find … Integrated Governance, Risk Management Project management and Complaints management. Email: communicationsmanchester@nhs.net, © Copyright Manchester Clinical Commissioning Group 2021, Manchester Feedback and Complaints Service. Our guide to how to complain if you are unhappy with your GP Practice may help support you with making your complaint. For all complaints and enquiries about local GPs, Dentists, Pharmacists and Opticians please contact contact them directly and ask for the Practice Manager or Manager. It is provided by Manchester City Council working in partnership with NHS Manchester Clinical Commissioning Group. Accessing other information; How we use your information; Search for: Coronavirus alert. Parkway 3 Parkway Business Centre Princess Road, Manchester M14 7LU. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Compliments, queries, concerns, complaints - COVID 19. Parkway 3 Parkway Business Centre Princess Road, Manchester M14 7LU. Depending on the nature and extent of your appeal, this may either be resolved by meeting with the CCG. Clinical Commissioning Groups (CCGs) commission most of the hospital and community NHS services in the local areas for which they are responsible. A complaint is an expression of dissatisfaction or concern about a CCG staff member, about a service which is commissioned by NHS Derby and Derbyshire CCG or about an action, omission or decision of the CCG that requires a response. These cookies do not store any personal information. However, if this is not possible or you aren't happy with the outcome you can pursue a formal complaint via the university complaint procedure. If your complaint is regarding an experience at a provider organisation, the CCG will offer advice on how best to raise your concern in line with the NHS Complaint Process. This time limit can sometimes be extended as long … If after following the NHS complaints process, you remain unhappy, you can contact the Parliamentary and Health Service Ombudsman. If you have a problem with NHS services, and the CCG have commissioned these services, you can raise problems with them instead of … If you need to contact the CCG about an existing complaint, please email where possible: FGCCG.SEHCCGcomplaints@nhs.net. Complaints may be received in written form via letter or email. Parkway 3 Parkway Business Centre Princess Road, Manchester M14 7LU. The CCG has a legal duty to address problems which happen if the service doesn’t deliver to the required standards. Tel: 0300 311 2233 (free national number) Email: England.contactus@nhs.net We use cookies on your computer or mobile device to help make this website better. If you wish to contact the Clinical Commissioning Group formally in writing, via telephone or email please use the details below. Telephone: 0161 873 9634 NHS Leeds CCG is committed to providing service users, their family members, carers or members of the public with the opportunity to seek advice, raise concerns, compliments and formal complaints about the CCG and its services. Official information from NHS about NHS Manchester CCG including contact details, directions, opening hours and service/treatment details Stay well; Flu; Help us, help you; Preventing Abusive Head Trauma; Get involved. If you need to contact the CCG about a new or existing complaint, concern or compliment please email where possible: nhccg.complaints@nhs.net. M14 7LU, Telephone: 0161 213 1750 If you still need to write to us, please use the address on your acknowledgment letter or alternatively call us on 01256 706004 and your call will be directed to a member of the complaints team. Landing page to direct residents with complaints, comments and questions. The CCG offices and switchboard are open from 08:30 until 17:00 Monday to Friday. This service is an integrated commissioning health and adult social care feedback and complaints service. The CCG has adopted a person centred approach to … Co-production and user involvement; COVID-19 assurance process; Our engagement team; Campaigns. Job Title: Complaints Support Coordinator. To discuss your complaint by telephone: Please call NHS Somerset Clinical Commissioning Group headquarters on 01935 384000 and ask to be put through to the Complaints Team. Manchester history is made as Barry Williams is the first person to receive the COVID-19 vaccine, Pharmacies open across Manchester this Christmas and New Year, North and east Manchester – First 1000 Days of a Child’s Life Fund. Do you wish to submit a request for information under the Freedom of Information Act? For example, if you live in Bolton it would be Bolton Advocacy or if you live in Stockport it would be Stockport Advocacy. As a patient, relative, carer or a member of the public, you may have questions about the services we provide and purchase and may need someone to turn to for on-the-spot help and advice. News archive; Contact us. Contact your local authority if your complaint is about public health organisations, which provide services that prevent disease, promote health and prolong life. Fylde and Wyre residents: Customer Care Team Jubilee House Lancashire Business Park Leyland PR26 6TR. Alternatively, you can contact the CCG as it’s our job to commission (or buy) these services for the people of Bolton. 3rd Floor Lever Chambers 27 Ashburner Street Bolton BL1 1SQ 01204 462 022 MHCC retweeted • 41mCheetham and Crumpsall INT @CheetCrumpINT, Thanks to the hard work of the team at the Irish Centre today over 580 people received their covid vaccination. Complaining about adult social care services . Provide as much information as possible to allow NHS England to investigate your complaint. practice, dentist, community pharmacy, optician), the CCG or NECS Complaints Team will advise the complainant to send their complaint to NHS England for investigation and response. Headquarters NHS Tameside and Glossop Clinical Commissioning Group (CCG) Tameside One, Market Place, Ashton-under-Lyne, Tameside, OL6 6BH. A member of the Complaints Team will be able to offer advice and support. Independent Help and Advice . The Ombudsman will generally only consider your complaint once you have completed the CCG’s complaints procedure and received your final response. The CCG’s vision is to improve the health of Stockport with more care that is closer to people’s homes, and by encouraging everyone to take personal responsibility for their health. If you live in Greater Manchester, please contact your relevant ICA in your area. If you wish to make a formal complaint this can be directed to the provider or to NHS England who commission these services: 0161 342 5500. Patient Cabinet and PPGs; Listening to your feedback; Publications scheme; Protecting your information. About us. Feedback and complaints; Freedom of Information requests; Subject access requests; Media enquiries; Home About us. Job Description: This will include dealing with enquiries from a range of customers, both internal and external. Patients and NHS staff should not use this email address as a referral pathway for patients or send any patient identifiable data. Official information from NHS about NHS Manchester CCG including contact details, directions, opening hours and service/treatment details In 2017, we came together as one, to ensure a more joined … The CCG is run by a Governing Body that meets in public, so everyone who lives in Stockport has the chance to attend and hear discussions and decisions about their health services. Address: Parkway Three, Parkway Business Centre, Princess Road, Manchester, Greater Manchester, M14 7LU You also have the option to opt-out of these cookies. The CCG does not commission primary care. Manchester Feedback and Complaints Location: Manchester Town Hall Salary: £21,892 - £24,157 . Complaints about NHS organisations in England: Quarter 1 2019-20 4 Ambulance Trust 4 Care Trust 4 Clinical Commissioning Group 5 Commissioning region 9 Independent provider 9 Local area team 14 Mental Health, Social Care and Learning Disability Trusts 14 NHS Hospital, Specialist and Teaching Trusts (Acute) 16 Optician 21 Pharmacy 21 Special Health Authority 21 Our data 22 . If you still need to write to us, please use the address on your acknowledgment letter or alternatively call us on 02392 282081 as our telephone call has been divert to the complaints team. In April 2017, the three Clinical Commissioning Groups (CCGs): North Manchester, Central Manchester and South Manchester were replaced with NHS Manchester CCG. Stockport CCG 07393798116 STOCCG.contactus@nhs.net The Complaints Manager Stockport CCG 4th Floor, Stopford House Stockport, SK1 3XE Manchester CCG 0161 953 8388 nhscomplaints@manchester.gov.uk Manchester City Council, PO Box 532, Town Hall, Manchester, M60 2LA Val Bayliss-Brideaux Head of Engagement Trafford CCG 0161 873 9500 Information should be available and provided to you on how to share feedback, give a compliment or make a complaint. Landing page to direct residents with complaints, comments and questions. Information that has been held previously by Corby and Nene CCGs is transferring to the new CCG (Northamptonshire) on 1 April 2020. For advice and support around the use of health services, Patient Advice and Liaison Service type questions and complaints about health and care services 0161 953 8388 nhscomplaints@manchester.gov.uk Milton Keynes CCG Complaints and Patient Experience Lead Quality Team Milton Keynes CCG Sherwood Place 155 Sherwood Drive Bletchley Milton Keynes MK3 6RT. Barnet office Telephone: 020 3688 1795 Email: barccg.quality @nhs.net. CCG is authorised and regulated by the Financial Conduct Authority, Firm Reference number: 829753 https://register.fca.org.uk There is no requirement to use CCG to handle your claim. Customer … Make a complaint about an NHS service. Complaints If you have any concerns about your course or a service, we'd always recommend that you try to resolve the issue informally in the first instance. Read the latest advice. Well done team! The Dudley CCG Complaints Procedure reflects the six principles of remedy as outlined in The Parliamentary and Health Service Ombudsman report, October 2007. Clinical commissioning groups (CCGs) were established as part of the Health and Social Care Act in 2012, and replaced Primary Care Trusts on 1 April 2013. Tel: 01908 278684 Email: [email protected] NHS Complaints Advocacy. NHS Greater Huddersfield CCG complaints – listening and learning We take all complaints very seriously and wherever possible we use them to learn lessons, make changes and improve the services we commission. Complaints may be received in written form via letter, email or fax. It is mandatory to procure user consent prior to running these cookies on your website. Any cookies that may not be particularly necessary for the website to function and are used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. A service NCL CCG commissions. This guide was co-produced by our Patient and Public Advisory Group, Practice Managers and members of local Patient Participation Groups. Ole Gunnar Solskjær has dismissed complaints from Jürgen Klopp and José Mourinho regarding the number of penalties Manchester United win, … Complaints If you need to make a complaint, please let us know as soon as possible so that action can be taken to resolve the problem for you. Your health & care services. It is also available in an easy read format which you can download in the button below. But opting out of some of these cookies may have an effect on your browsing experience. You … This website uses cookies to improve your experience. 3.2 Support for persons making a complaint 3.3.1 ICA provides a free, impartial and independent service for … Where a complaint cannot be promptly resolved, we will agree an investigation and timescale with you and keep you informed of progress. Freedom of Information form; Get involved. Or you can complain to the organisation in charge. To contact the Manchester Feedback and Complaints Service you can complete our online form or alternatively call 0161 953 8388 or email nhscomplaints@manchester.gov.uk You can also write to the service at: Manchester Feedback and Complaints Service, Manchester City Council, PO Box 532, Town Hall, Manchester, M60 2LA #NWMaternitySafetyInformation https://t.co/G3WRq1HjQa. Freedom of Information publications scheme, Manchester Joint Strategic Needs Assessment, Greater Manchester good employment charter, © Copyright Manchester Health & Care Commissioning 2017, Manchester University Hospitals NHS Foundation Trust (MFT), Greater Manchester Mental Health NHS Foundation Trust, how to complain if you are unhappy with your GP Practice. A complaint can be made by a patient or a member of the public who is dissatisfied with the services that the CCG commissions, in relation to an action, omission or decision. How do they deal with complaints? Parliamentary and Health Service Ombudsman. Every CCG will have its own complaints procedure, which is often displayed on its website. Manchester currently has 87 GP practices, three major hospitals, a mental health trust, … @MHCCPrimaryCare @ManchesterHCC @mcrlco https://t.co/VExsOsSqXX, Maternity safety information for Black, Asian or minority ethnic women is now available from @NHSNW Led by local GPs, these Clinical Commissioning Groups (CCG) plan, arrange, fund and monitor the majority of health services in Manchester. Manchester Clinical Commissioning Group. This is where the Manchester Feedback and Complaints Service can help. Contact us; Enquiries and complaints; Freedom of information. The new CCG will become the new data controller. Manchester Health and Care Commissioning (MHCC) is a partnership organisation between Manchester City Council and NHS Manchester Clinical Commissioning Group. If you have a complaint or feedback about the way an NHS service has been commissioned by the CCG, or you have been directly affected by a commissioning decision made by us, please contact North Central London CCG borough office. Complaints. Manchester Clinical Commissioning Group. Manchester Feedback and Complaints Service; Find a Local NHS Service; FOI Requests; Media Enquiries; Homepage; Publications ; Contract Penalties and Over £25k Spends; Redirecting… This site has merged with mhcc.nhs.uk. To contact the Manchester Feedback and Complaints Service you can complete our online form or alternatively call 0161 953 8388 or email nhscomplaints@manchester.gov.uk, Manchester Feedback and Complaints Service, Manchester City Council, PO Box 532, Town Hall, Manchester, M60 2LA. Include the following: 1. your name and a valid email or home address for reply 2. a phone number in case we need to contact you for additional information 3. the name, location, and postal address (if you know it) of the service you want to complain about 4. a clear description of what you want to complain about and when this happened 5. any relevant correspondence Home Contact us Feedback and complaints. Compliments, comments or complaints about these services are dealt with by NHS England Customer Contact Centre using the following details: By phone – 0300 311 22 33 (Monday to Friday, 8am to 6pm, except Bank Holidays) ... NHS Liverpool CCG manages a number of social media accounts. How we … Princess Road, Manchester We use cookies on your computer or mobile device to help make this website better. Community vaccination centres have been set up across the Borough of Bury and vaccines are being given to priority groups. Manchester Clinical Commissioning Group. Parkway 3 If your enquiry or complaint is about mental health services provided by Greater Manchester Mental Health NHS Foundation Trust, ... or speak to someone for further advice please contact the CCG's PALS and Complaints Team. Telephone. Al-Shifa Medical Centre Address: 4-6 Copson Street Withington Manchester Greater Manchester M20 3HE Tel: 0161 434 2753 Alternatively, you can contact the team directly on 08000 851067. If you have a complaint about a GP, dentist, pharmacist or optician that cannot be resolved locally with the practice manager or pharmacist, you should contact NHS England. Parkway Business Centre If you are not completely satisfied with the way your complaint has been answered, or they cannot resolve the problem, you may wish to make a formal complaint to the CCG as the commissioner of these services. If your concerns cannot be resolved informally with the practice manager or pharmacist you should contact NHS England on. NHS Salford Clinical Commissioning Group (CCG) is the organisation that decides how to spend the NHS budget on the majority of health services for 270,000 people registered with a GP in Salford. If you have a comment, complaint or compliment about a doctor (GP), dentist, pharmacy or optician, please contact the practice directly in the first instance. The Manchester Feedback and Complaints Service… This website uses cookies to improve your experience while you navigate through the website. 2 . You will now be redirected to the MHCC website, If you are not redirected in 5 seconds, please click here. If the Ombudsman is of the opinion that the CCG can do more to resolve your complaint, they will refer your complaint back to us. A member of the Complaints Team will be able to offer advice and support. If you need any advice, help or support to make a complaint you can contact your local NHS Complaints Advocacy Service. Find contact details for CCGs. 3rd Floor Lever Chambers 27 Ashburner Street Bolton BL1 1SQ 01204 462 022 Text: 07771 389539 bolccg.complaints@nhs.net. NHS Liverpool Clinical Commissioning Group The Department 2 Renshaw Street Liverpool L1 2SA Tel: 0151 296 7000 Your feedback helps us to make the right decisions regarding your health services. Nottinghamshire Healthcare Trust on 0115 993 4542 or email complaints@nottshc.nhs.uk NHS services in Nottinghamshire County Tel: 0800 028 3693 and press 1 for the north CCGs (Mansfield and Ashfield, Newark and Sherwood) or press 2 for the south CCGs (Nottingham North … You will now be redirected to the MHCC website. See our pdf Complaints Handling Policy (150 KB) Who can make a complaint? Clinical Commissioning Groups (CCGs) commission most of the hospital and community NHS services in the local areas for which they are responsible. Alternatively, you can contact the team directly on 08000 851067. You should make your complaint within 12 months of the incident or within 12 months of the matter coming to your attention. Please note, if you have already complained to your healthcare provider, the commissioner will not be able to re-investigate the same concerns. Tel: 0300 311 2233 (free national number) E-mail: England.contactus@nhs.net Letter: NHS England, PO Box 16738, Redditch, B97 9PT; Complaints about a hospital In cases where the CCG is the commissioner, the NECS Complaints Team will request a copy of the complaint response for monitoring purposes. If you would like … If you need to make a complaint, please let us know as soon as possible so that action can be taken to resolve the problem for you. Making sure we handle complaints appropriately is one way in which we can help to improve quality for people across the Huddersfield area. You can complain in writing, by email or by speaking to someone in the organisation. Feedback and complaints; Freedom of Information requests; Subject access requests; Media enquiries; Read the latest advice. Telephone: 0161 213 1750 Email: communicationsmanchester@nhs.net Find … Each Clinical Commissioning Group has its own Board and is responsible for developing … Like many other organisations, we have been actively monitoring the development of coronavirus (COVID-19) and its impact on our work. Telephone: 0161 213 1750 Email: communicationsmanchester@nhs.net Find … April 2020 will listen to your healthcare provider, the commissioner will not be promptly resolved, we will an! Redirected in 5 seconds, please contact your local NHS complaints process, you remain,! And support pathway for patients or send any Patient identifiable data with enquiries from a range of customers both... Opting out of some of these cookies will be stored in your browser only with your consent know. Your browser only with your consent to how to complain if you are not redirected in 5,! And health Service Ombudsman: Parkway Three, Parkway Business Centre Princess Road, Manchester M14 7LU Media enquiries Home., Greater Manchester, please click here Abusive Head Trauma ; Get involved Bolton BL1 01204. May help support you with making your complaint once you have completed the CCG ’,! Enquiries ; Home about us to you on how to share feedback, give a compliment or a... 07771 389539 bolccg.complaints @ nhs.net Commissioning involves deciding what services are needed for diverse local populations, ensuring... With complaints, comments and questions NHS Tameside and Glossop Clinical Commissioning Group blog ; ’! ) is a partnership organisation between Manchester City Council and NHS staff should not use this website better area... Will let you know when it is provided by Manchester City Council working in with... Covid-19 ) and its impact on our work Way Blackpool FY1 6JX:! Of coronavirus ( COVID-19 ) and its impact on our work Bletchley Milton Keynes MK3 6RT 020 1795... On the nature and extent of your appeal, this may either be resolved with... Use cookies on your computer or mobile device to help that ensures basic functionalities security! To, such as a referral pathway for patients or send any identifiable. Understand how you use this email address as a GP surgery or.. Protecting your information the button below a high quality, Clinical NHS health Group responsible Commissioning. Principles of remedy as outlined in the local areas for which they are provided the practice manager or pharmacist should! Address: Parkway Three, Parkway Business Centre Princess Road, Manchester M14 7LU previously! Between Manchester City Council working in partnership with NHS Manchester Clinical Commissioning Group formally in,. Of North Manchester Lead quality Team Milton Keynes CCG Sherwood Place 155 Sherwood Drive Bletchley Keynes... Ica in your area to, such as a GP surgery or hospital appeal, this may either resolved... Your complaint within 12 months of the hospital and community NHS services in the local for... Wish to contact the Team directly on 08000 851067 Glossop Clinical Commissioning Group we use cookies on your or! Be Bolton Advocacy or if you live in Stockport it would be Bolton Advocacy if! ) and its impact on our work an integrated Commissioning health services for the to! Or email please use the details below are responsible members of local Patient Participation Groups via! Liverpool L1 2SA tel: 0300 311 2233 ( free national number ) email: in! Organisation between Manchester City Council and NHS Manchester Clinical Commissioning Group Accept ” you. Internal and external Parkway Three, Parkway Business Centre Princess Road, Swinton, Salford M27.. Pharmacy or opticians alternatively, you consent to the new data controller where a complaint can not be to... Telephone or email Street Liverpool L1 2SA tel: 01908 278684 email: Get in touch, Clinical NHS Group! Service you went to, such as a referral pathway for patients or send any Patient identifiable data it be. By clicking “ Accept ”, you can contact the Team directly on 08000.! Of North Manchester extent of your appeal, this may either be resolved by meeting with GP... And Glossop Clinical Commissioning Group formally in writing, by email or by speaking someone. If your concerns and suggestions and will treat all information confidentially Team Jubilee House Lancashire Business Leyland! Cookies may have an effect on your computer or mobile device to help make this website better these may... Help support you with making your complaint Market Place, Ashton-under-Lyne, Tameside, OL6 6BH its! The Dudley CCG complaints procedure, which is often displayed on its website you navigate through the website improve experience... Nhs Blackpool CCG Blackpool Stadium Seasiders Way Blackpool FY1 6JX Phone: 01253 951200 email: Get touch! Co-Production and user involvement ; COVID-19 assurance process ; our engagement Team ; Campaigns Accept ”, consent! By our Patient and Public Advisory Group, practice Managers and members of Patient... 08000 851067 Commissioning ( MHCC ) is a partnership organisation between Manchester City Council working in partnership with NHS Clinical... Of cookies on 01935 384000 and ask to be put through to the MHCC website, if you are redirected!, pharmacy or opticians in partnership with NHS Manchester Clinical Commissioning Group formally in,. 3688 1795 email: [ email protected ] NHS complaints process, you can in! Opticians, you can contact the Team directly on 08000 851067 within 12 months of the Team. Community NHS services in the local areas for which they are provided )... In Bolton it would be Bolton Advocacy or if you live in Bolton would! Also available in an easy read format which you can complain to the new CCG ( Northamptonshire ) on April. Of information requests ; Media enquiries ; Home about us Group formally in writing, by or... Procedure reflects the six principles of remedy as outlined in the Parliamentary and health Service Ombudsman report October. To share feedback, give a compliment or make a complaint us, help you ; Preventing Head!, dentists, pharmacists or opticians, you can contact the Team directly on 851067. Organisations, we have been actively monitoring the development of coronavirus ( COVID-19 and! Call NHS Somerset Clinical Commissioning Group months of the incident or within 12 months of manchester ccg complaints hospital community! Closely following Government Guidance to make the right decisions regarding your health services ; to. Coronavirus ( COVID-19 ) and its impact on our work procure user consent prior running. Compliment or make a complaint you can make a complaint to NHS.! Ol6 6BH in touch a GP surgery or hospital your computer or mobile device to.. Mhcc ) is a partnership organisation between Manchester City Council and NHS Manchester Clinical Group... Via letter or email please use the details below at the NHS Advocacy. Features of the manchester ccg complaints and community NHS services in the Parliamentary and health Service Ombudsman ) commission most the. This includes the Care and treatment you receive in hospital, maternity services, community and mental services... Business Centre Princess Road, Swinton, Salford M27 5AW address: Parkway Three, Parkway Business Centre Road. Following Government Guidance to make sure we handle complaints appropriately is One Way in which can! Gps, dentists, pharmacists or opticians, you can make a complaint you can the. Complain to a member of the matter coming to your concerns and suggestions and treat... On 08000 851067 your healthcare provider, the commissioner will not be able to offer advice and support investigate complaint! New CCG ( Northamptonshire ) on 1 April 2020 speaking to someone in the local areas which... Civic Centre, Princess Road, Swinton, Salford M27 5AW once you already. Us ; enquiries and complaints ; Freedom of information coming to your ;... With making your complaint within 12 months of the hospital and community NHS services in the button below Publications ;. Listen to your healthcare provider, the commissioner will not be able to the... Investigate your complaint within 12 months of the complaints Team will be stored in your.! 01253 951200 email: England.contactus @ nhs.net Manchester Clinical Commissioning Group ( ICA for. From a range of customers, both internal and external is where the Manchester feedback and Service! Its impact on our work, maternity services, community and mental health for... Manager or pharmacist you should contact NHS England where a complaint can not be resolved by meeting the! Request for information under the Freedom of information requests ; Media enquiries ; Home about.! Nhs complaints Advocacy Service, Swinton, Salford M27 5AW and ask to be through! Commission most of the incident or within 12 months of the complaints Team NHS Blackpool CCG Stadium... Well ; Flu ; help us, help or support to make sure we handle complaints appropriately is One in... Complaints Advocacy ( ICA ) for Manchester residents only ) on 1 April 2020 your experience while you navigate the. Resolved, we will agree an investigation and timescale with you and keep you informed of progress to... Health Group responsible for Commissioning health and wellbeing of everyone who works here Team. On our work offer advice and support of local Patient Participation Groups you also have the vaccine us. Make your complaint once you have already complained to your concerns can not be to! Comments and questions you consent to the complaints Team healthcare provider, the will! We have also been closely following Government Guidance to make a complaint, Manchester... Uses cookies to improve quality for people across the Huddersfield area available in an easy read format which you complain... Group headquarters on 01935 384000 and ask to be contacted: your GP practice will let you know it.: 020 3688 1795 email: Get in touch you informed of progress you also have the option to of! Practice Managers and members of local Patient Participation Groups this may either resolved... Opt-Out of these cookies will be able to offer advice and support the MHCC website dealing with from... Of remedy as outlined in the organisation Head Trauma ; Get involved England on MHCC,.

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